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000309_news@columbia.edu_Sat Nov 4 17:00:58 1995.msg
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From: fdc@watsun.cc.columbia.edu (Frank da Cruz)
Newsgroups: comp.protocols.kermit.misc
Subject: Re: New Kermit Tech Support Policies
Date: 4 Nov 1995 17:00:58 GMT
Organization: Columbia University
Lines: 43
Message-Id: <47g68a$rj2@apakabar.cc.columbia.edu>
References: <46gt4j$jpl@apakabar.cc.columbia.edu> <476nho$71p@Mercury.mcs.com> <47amve$jqn@ccnet2.ccnet.com> <47em7j$3bj@Mars.mcs.com>
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In article <47em7j$3bj@Mars.mcs.com>, Leslie Mikesell <les@MCS.COM> wrote:
: In article <47amve$jqn@ccnet2.ccnet.com>,
: Greg Bernard <gbernard@dbc.com> wrote:
: >>Just remember the next time you are connected to a machine that
: >>doesn't have kermit available for file transfers that you think
: >>it is a good thing for kermit to be difficult to obtain.
:
: >I *don't* think it is difficult to obtain - you do. I think what
: >Frank et al request is entirely reasonable and justifiable.
:
: It doesn't matter whether it is difficult for me, I'll do what
: I have to, and until recently that meant finding an ftpmailer
: that would mail through uunet to a uucp site. What matters is
: whether the *other* site that I don't control has a copy available
: when I want to transfer something. And in my experience, unless
: they are in some sort of communications business, they won't.
:
Anybody who wants to obtain Kermit software (other than Kermit 95) for
their own use can just ftp it from Columbia or, if they are not on the
net, they can order it from us. Or they can go to a store and buy it
(MS-DOS Kermit or Kermit 95). Our problem is with companies that expect
to be able to SELL our software to their customers, or to bundle it with
products that they sell the their customers, without giving us anything
back for it. Because when we allow that:
. We lose income that we otherwise would have received.
. We get additional work because of tech-support calls.
That is: we do the work, the company gets the money, and in return we get
even more work. Does that strike you as a good model for a
self-supporting software development project?
If you have a company that wants to benefit financially from distributing
our software to your customers, you very simply license the right to do so
from us. If you think that is unreasonable, that's your privilege.
On the other hand, if you are saying that you need to dial up or telnet to
a host or service that refuses to even FTP Kermit software, I think that
service has a serious problem in the way it treats its customers, and you
should be talking to them, not us -- especially if you are paying them
money.
- Frank